Welcome to our FAQ page, where we answer your most common questions about our rugged workwear and western apparel. At Cinch Shop, we’re committed to serving adventurous souls who demand durability and reliability – in both their gear and their shopping experience.

About Our Products

What types of products does Cinch Shop specialize in?
We specialize in premium workwear and western apparel designed for tough conditions. Our product range includes work boots, hunting & fishing gear, cowboy apparel, outerwear, durable pants and tops, as well as accessories like hats and gloves. Whether you’re working on a ranch, construction site, or exploring the great outdoors, we’ve got you covered.
How do I choose the right size for work boots or clothing?
Each product page includes detailed sizing charts. For work boots, we recommend measuring your foot length and width and comparing with our chart. For clothing, please check the specific garment measurements as our sizing may differ from standard retail sizes. When in doubt, our customer service team can provide personalized recommendations.
Are your products suitable for extreme weather conditions?
Absolutely! Our winter collection features insulated, weather-resistant gear, while our workwear is designed to provide comfort in various conditions. Look for specific features like waterproofing, insulation levels, and breathability in product descriptions.

Ordering & Account

How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account allows you to track orders, save your shipping information, and view order history.
I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page and enter your registered email address. You’ll receive instructions to reset your password. If you don’t see the email, please check your spam folder.

Shipping & Delivery

What shipping options do you offer?
We offer two shipping methods:
1. Standard Shipping ($12.95) via DHL or FedEx (10-15 business days after processing)
2. Free Shipping via EMS for orders over $50 (15-25 business days after processing)
All orders are processed within 1-2 business days from our Tucson warehouse.
Do you ship internationally?
Yes! We ship worldwide except to some remote areas and parts of Asia. International orders may be subject to customs fees which are the customer’s responsibility.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use this number on the carrier’s website (DHL, FedEx, or EMS) to track your package’s progress.

Returns & Exchanges

What’s your return policy?
We stand behind our products. If you’re not completely satisfied, you may return unworn, unwashed items with original tags within 15 days of delivery for a refund or exchange. Please contact our customer service at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method.
How long does it take to process a refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and never store your full credit card details on our servers.
Why was my payment declined?
Payment declines can occur for various reasons including insufficient funds, incorrect card information, or your bank’s security measures. Please verify your information and contact your bank if the issue persists.

Contact Us

How can I contact customer service?
Our Tucson-based team of workwear experts is ready to help! Email us at [email protected] for prompt assistance with any questions about products, orders, or returns.
What are your customer service hours?
We’re available Monday through Friday, 8am to 5pm Mountain Time. Emails received outside these hours will be answered the next business day.

Still have questions? Don’t hesitate to reach out – we’re here to help you gear up for your next adventure with confidence!