At Cinch Shop, we stand behind our rugged outdoor gear just like we stand behind our customers. If your purchase doesn’t meet your expectations, we’ll make it right with our straightforward returns process.

Key Points:

  • 15-Day Window: Returns accepted within 15 days of delivery
  • Original Condition: Items must be unworn, unwashed, with tags attached
  • Free Exchanges: We’ll cover return shipping for size exchanges
  • Fast Refunds: Processed within 3-5 business days of receiving your return

Our Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number] Dear Cinch Shop Team, I would like to return/exchange the following item(s) from my order #[Your Order Number]: – Item Name: [Product Name] – Size/Color: [If applicable] – Reason for Return: [Change of mind/Defective/Wrong item received/etc.] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Number]

Step 2: Wait for Authorization

Our team will respond within 24-48 hours with:

  • Return authorization number
  • Prepaid return label (for exchanges)
  • Instructions for standard returns

Step 3: Package and Ship

Securely package your items with:

  • Original packaging
  • All tags attached
  • Copy of your invoice (if available)

Ship to our returns center:

Cinch Shop Returns
3812 Parkway Drive
Tucson, AZ 85704
USA

Step 4: Refund or Exchange

Once received, we’ll process within 3-5 business days:

  • Refunds: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: New item shipped via your original shipping method

Important Notes

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Socks (from Hats & Gloves/Socks category)
  • Personalized or custom items
  • Items showing signs of wear or damage from use

Shipping Costs

  • Returns: Customer pays return shipping unless item is defective/wrong
  • Exchanges: Free return shipping for size exchanges

International Returns

Customers outside the U.S. are responsible for:

  • Return shipping costs
  • Any customs duties or taxes

Note: We recommend using a trackable shipping method and retaining your receipt until your refund is processed.

Damaged or Defective Items

If your gear arrives damaged or defective:

  1. Contact us within 48 hours of delivery
  2. Include photos of the damage/defect
  3. We’ll arrange a free return and immediate replacement

Still Have Questions?

Our Tucson-based customer service team is ready to help:

Email: [email protected]
Response time: 24-48 hours (excluding weekends)

This policy reflects our commitment to quality and customer satisfaction – just like every stitch in our rugged outdoor apparel.