At Cinch Shop, we’re committed to getting your rugged outdoor gear to you efficiently and standing behind every product we sell. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two reliable shipping methods to get your gear to you:

1. Standard Shipping – $12.95
• Carrier: DHL or FedEx
• Delivery time: 10-15 business days after shipping

2. Free Shipping (Orders over $50)
• Carrier: EMS
• Delivery time: 15-25 business days after shipping

Note: We ship worldwide except to certain Asian countries and remote areas. International customers may be responsible for customs duties and taxes.

Returns & Exchanges

We stand behind our products just like we stand behind our customers. If you’re not completely satisfied, we’ll make it right.

Key Return Details

  • 15-Day Window: Returns accepted within 15 days of delivery
  • Original Condition: Items must be unworn, unwashed, with all tags attached
  • Free Exchanges: We cover return shipping for size exchanges
  • Fast Refunds: Processed within 3-5 business days of receiving your return

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Socks (from Hats & Gloves/Socks category)
  • Personalized or custom items
  • Items showing signs of wear or damage from use

Our Return Process

Step 1: Initiate Your Return
Email our customer service team at [email protected] with:

Subject: Return Request – Order #[Your Order Number]

Email Content:
Dear Cinch Shop Team,
I would like to return/exchange the following item(s) from my order #[Your Order Number]:
– Item Name: [Product Name]
– Size/Color: [If applicable]
– Reason for Return: [Change of mind/Defective/Wrong item received/etc.]
Please advise on next steps.
Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Wait for Authorization
Our team will respond within 24-48 hours with:
• Return authorization number
• Prepaid return label (for exchanges)
• Instructions for standard returns

Step 3: Package and Ship
Securely package your items with:
• Original packaging
• All tags attached
• Copy of your invoice (if available)

Ship to our returns center:
Cinch Shop Returns
3812 Parkway Drive
Tucson, AZ 85704
USA

Step 4: Refund or Exchange
Once received, we’ll process within 3-5 business days:
• Refunds: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Exchanges: New item shipped via your original shipping method

Shipping Costs

  • Returns: Customer pays return shipping unless item is defective/wrong
  • Exchanges: Free return shipping for size exchanges

International Returns Note: Customers outside the U.S. are responsible for return shipping costs and any customs duties or taxes. We recommend using a trackable shipping method and retaining your receipt until your refund is processed.

Damaged or Defective Items

If your gear arrives damaged or defective:
1. Contact us within 48 hours of delivery
2. Include photos of the damage/defect
3. We’ll arrange a free return and immediate replacement

Need Help?

Our Tucson-based customer service team is ready to assist:
• Email: [email protected]
• Response time: 24-48 hours (excluding weekends)

This policy reflects our commitment to quality and customer satisfaction – just like every stitch in our rugged outdoor apparel.